Our trained and knowledgeable installers will install your new Xplornet system for you. If interested in what’s involved in a basic installation, we’ve assembled the basic steps here to help you follow along.

Satellite Internet

Basic Satellite Installation – National (excluding New Brunswick)

The following is a step-by-step description of what’s included when a certified Xplornet installer performs a basic satellite installation:

Outside the home or building

Step 1: After locating a suitable line-of-sight to the satellite, the certified Xplornet installer will mount the outdoor unit (satellite antenna) using the standard tri-mast mount. The outdoor unit can either be wall mounted or roof mounted. Antenna sizes include 67cm, 74cm or 98cm.

Step 2: The installer will align the antenna to achieve optimal signal reception.

Step 3: The installer will supply and run up to 150 feet of Xplornet-approved dual RG6 cable.

Step 4: The installer will supply and install the necessary ground block on the exterior of the home or building, which will then be properly grounded according to local regulations.

Step 5: The installer will seal all exterior holes and use drip loops on all exterior cables.

Inside the home or building

Step 6: The installer will connect the satellite modem to the RG6 cables and perform the required steps to activate the service.

Step 7: Finally, the installer will test the system with their laptop to ensure the signal strength is working at its expected service level and Internet browsing is functioning.

Enhanced Satellite Installation – National

Additional charges may apply for any work that falls outside of the basic satellite installation. This includes, but is not limited to, the following:

  • any installation in excess of 50 km round trip from the dealer store to the customer’s location is subject to a fuel surcharge, or any air or water travel
  • PC clean-up, which includes quarantining and/or removing viruses and spyware
  • setting up multiple PCs through a router or other Local Area Network (LAN) equipment
  • installing network interface cards (NIC)
  • setting up multiple accounts on email client programs such as Outlook or Outlook Express
  • running cables in excess of the lengths stated in the basic installation section
  • multiple runs of ethernet cable within the home or building
  • installing the antenna away from the main home or building
  • custom routing of outdoor cables below ground (trenching) or away from main home or building
  • mounting the antenna on excessive heights (e.g. greater than standard one storey roof)
  • snow removal or equipment removal from the installation site
  • tree or branch cutting to avoid line-of-sight obstructions

Please contact your local authorized Xplornet dealer for more information on enhanced installation options and pricing.